Returns & Refunds
Not happy with your order? We're here to make things right.
Our Satisfaction Guarantee
At Jeko, we stand behind the quality of our products. Every order is backed by our 30-day satisfaction guarantee. If your dog doesn't love their new meals or you're not completely happy, get in touch and we'll sort it out.
How to Request a Return
Contact us within 30 days of receiving your order via email at [email protected] or through our contact form.
Let us know the reason for your return and include your order number. Our team will respond within 24 hours.
We'll arrange either a replacement, a different recipe, or a full refund — whichever you prefer.
Refund Timeline
Once your return is approved, refunds are typically processed within 5-7 business days. The refund will be credited back to your original payment method. Please allow an additional 3-5 days for your bank to process the transaction.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong items, please contact us immediately. We'll send a replacement at no extra cost and arrange collection of the incorrect items if needed.
Subscription Cancellations
You can cancel your subscription at any time from your account settings. If a delivery has already been dispatched, you can still request a return following the steps above. There are no cancellation fees.